Resources · Terms

The fine print, in plain air.

Last updated · September 27, 2026 · plain-English edition

SkyWrite is a drone-powered aerial skywriting service produced by NIRO Corp (Atlanta, GA) and created by Jesse DeNiro Angel Collings. Submitting a request through smokemsg.com does not reserve a flight; a flight is only approved in writing after availability, airspace, weather, crew, and equipment review. Payment is accepted only through a personalized Stripe Checkout link or invoice issued after that review. These terms are written in plain English on purpose.

1 · The show depends on the sky

• Weather rules everything. Wind, rain, and visibility can ground a show with little notice. If weather scrubs your slot, we reschedule — see the refund policy for how money is handled.
• Airspace is regulated. All flights are subject to FAA airspace authorization. Some locations (near airports, stadium TFRs, restricted zones) may require waivers, extra lead time, or may not be flyable at all. We'll tell you as soon as we know.

2 · Where and when we fly

• SkyWrite accepts U.S. event-location requests only. International service is not offered in this release. Submitting event details alone never charges you. Payment requires a separate Stripe Checkout, and every flight remains subject to crew, equipment, airspace, weather, and operator review.
• Availability is assessed for the event location in your request, not your home or billing address. An optional current-location point is only a starting detail when you are already at the event site; it does not confirm service, airspace, or a flight.
• Self-service booking and payment require at least 60 calendar days in advance. The minimum date advances daily at midnight Eastern Time. Dates inside that window are availability inquiries only on the website and app. NIRO may separately approve a short-notice request and send a personalized payment link; sending an inquiry does not grant that approval.

3 · Requests, approval, and payment

• Submitting the website or mobile event form saves your details. It does not itself charge you or reserve a date. Where secure Checkout is offered, eligible Spark and Showtime events at least 60 calendar days ahead can be booked and paid immediately after accepting the booking terms.
• Checkout identifies the package, service date, price, booking reference, and accepted terms. After successful payment, the payment confirmation shows the payment time and cancellation deadline. Operational confirmation follows the location and flight review.
• Events less than 60 days away require NIRO approval before a personalized payment link is issued. Pro, bespoke, and other requests without an offered Checkout require a written quote. Each Checkout link is tied to its booking reference and terms version.
• An expired Checkout link cannot silently move the booking to a different date. Submit a fresh request or contact NIRO; any new Checkout must pass the current date and payment checks.
• Successful payment creates the booking under the accepted terms. It never overrides a weather, airspace, legal, equipment, or safety decision.
• Card details are entered only on Stripe's hosted Checkout. Do not email card information to NIRO.

4 · Cancellation, rescheduling, and refunds

• If NIRO cannot perform the approved service because required airspace authorization cannot be obtained, equipment or crew is unavailable, or NIRO otherwise cancels, you may accept a mutually agreeable reschedule or receive a full refund for the unperformed service.
• If unsafe weather prevents the show, NIRO first offers a no-service-fee reschedule. If no mutually agreeable date is found within 90 days, the unperformed service is refunded.
• For new bookings under this policy, events booked at least 60 calendar days ahead have a 72-hour full-refund cancellation window after successful booking payment. Short-notice events less than 60 days away require NIRO approval and have a 24-hour full-refund cancellation window after successful booking payment. Customer cancellations after the applicable window are non-refundable, subject to applicable law. Email support@smokemsg.com with your booking reference; receipt of your email determines timeliness, not when NIRO replies. Existing bookings retain their accepted terms.
• Eligible refunds return to the original payment method. NIRO initiates an approved refund within five business days; the card issuer or bank controls when it appears.
• SkyWrite Pro is recurring only when the written confirmation and Stripe Checkout both say it is recurring. Cancellation stops future renewals; any current-period refund and already approved production work follow the written confirmation and applicable law.

See the complete refund and rescheduling policy before paying.

5 · Your message

• Character limits per package are shown at booking. Sky messages are, by nature, visible to everyone below.
• We may decline any message that is unlawful, hateful, or that we're not comfortable putting a city block's worth of sky behind. If we decline your message, no payment is due for the unperformed service; any payment already received for it is refunded.

6 · Photos of the show

If our crew films or photographs your show, we may ask to feature it in our portfolio. We'll ask first — private moments stay private if you say so.

7 · The honest legal bit

These terms are a plain-language working agreement, not exhaustive legal boilerplate. The written booking confirmation identifies the show-specific scope, successful payment time and applicable 72-hour or 24-hour cancellation deadline. It cannot reduce rights that applicable law gives you. Questions, special requirements, or anything unclear — email support@smokemsg.com before paying and we'll put it in writing.