Resources · Refunds

If plans change.

Last updated · September 27, 2026

Availability first — the public website and app collect no card or deposit. After operations approves the request and sends complete written terms, NIRO may issue a personalized, time-limited Stripe Checkout link.

Skywriting is live theater with weather as a co-director, so the policy is built around rescheduling first, refunds where they're fair.

If you cancel

For new bookings under this policy: if your event is at least 60 calendar days away when you book, you may cancel within 72 hours (three days) after successful booking payment for a full refund. Events less than 60 days away remain inquiry-only on the website and app. If NIRO manually approves a short-notice booking and provides a payment link, you may cancel within 24 hours after successful booking payment for a full refund. Customer cancellations received after the applicable window are non-refundable, subject to applicable law.

To cancel, email support@smokemsg.com with your booking reference. The time your cancellation email is received determines whether it is within the refund window; you do not lose eligibility while waiting for our reply. The window runs in elapsed hours from successful booking payment, not from submitting an inquiry or opening Checkout. Your confirmation identifies the payment time and applicable deadline. Existing bookings retain the terms accepted when booked.

If the weather cancels

Unsafe weather never requires a risky flight. NIRO first offers a mutually agreeable replacement date with no additional service fee. If no mutually agreeable date is found within 90 days, NIRO refunds the amount paid for the unperformed service.

If we decline or can't fly your show

If SkyWrite cannot perform an approved show because required airspace authorization cannot be obtained, equipment or crew is unavailable, NIRO cancels, or the approved message must be declined, you may accept a mutually agreeable replacement plan or receive a full refund for the unperformed service.

How payment and refunds move

• Sending event details alone does not charge you. Where secure Checkout is offered, Spark and Showtime events at least 60 calendar days ahead can be booked and paid immediately. The minimum date advances daily at midnight Eastern Time.
• Short-notice events require NIRO approval and a personalized payment link. Pro and bespoke events require a written quote. Stripe Checkout is tied to the booking reference, package, date, price, and terms version; an expired link does not silently move to another date.
• Eligible refunds return to the original payment method. NIRO initiates an approved refund within five business days. Stripe, the card network, and your bank control the additional time before funds appear.
• Do not send card details by email. NIRO never needs your full card number to find or refund a Stripe payment.

SkyWrite Pro retainers

A Pro retainer renews monthly only when both the written confirmation and Stripe Checkout clearly show a monthly subscription. Cancellation stops future renewals. Any refund for the current period and any production work already approved follow the written confirmation and applicable law.

Questions or a special case?

Email support@smokemsg.com with your booking reference. A human reads it and a human answers it.